GRISELDA COLOR BLOCK MAXI DRESS

Product Details:

Style: A-line Panelled Midi Dress

Silhouette: Fitted at the waist, gently flared from the hips

Fabric: Cream Georgette – soft, breathable, and lightweight

Length: Midi (mid-calf)

Neckline: Subtle sweetheart neckline with structured contour

Support: Built-in padded bra cups for lift and shape

Finishing: Binded edges for a clean, refined look

Closure: Hidden back zipper for a seamless fit

Lining: Fully lined for comfort and opacity

Fit: True to size – offers a tailored yet comfortable fit

Occasion: Perfect for weddings, cocktail parties, formal dinners, and evening events

Care Instructions: Dry clean only

CUSTOMER CONTACT INFORMATION

Please ensure that your email address and phone number are accurate. Incorrect information may result in you not receiving delivery notifications, and the package may be returned to us. In such cases, the conditions for uncollected packages will apply without prior notice.

SHIPPING
We currently offer free shipping on all orders within the United States and Canada.

Orders will be delivered to the address provided by the customer or to a nearby pickup location.

ESTIMATED DELIVERY TIMES

• United States: 3 to 5 business days

Note: Our products are shipped from international warehouses, so delivery times may vary based on local postal services once the order arrives in your country.

PROCESSING TIMES
Orders are shipped on business days only (Monday to Friday), excluding weekends and public holidays.

IMPORTANT DELIVERY TIME NOTICE
Delivery times are estimates and may vary depending on the carrier and other factors. Delivery delays do not constitute a basis for refunds or returns outside of our normal exchange and return policy.

PRE-ORDERS
Delivery times for pre-orders may differ from those mentioned above. If the product is out of stock, it will be shipped as soon as it becomes available.

DAMAGED PACKAGES
If tracking shows that your package was delivered to your address but was damaged in transit, please file a claim directly with the shipping company. We are not responsible for damaged shipments.

STOLEN PACKAGES
If your package was stolen, we recommend contacting the carrier to report the incident. We are not responsible for stolen shipments.

INCORRECT ADDRESS
Please verify that your delivery address is correct when placing your order. Once your order is confirmed, we cannot make changes to the address. We are not obligated to provide a refund if an incorrect address was supplied by the customer.

UNCOLLECTED PACKAGES
If you wish to return a package, please first collect it and follow our return instructions. Failure to collect a package from the pickup location or refusing to accept it does not constitute a return, and the standard return policy does not apply to uncollected packages.

ORDER TRACKING
You can track your shipment on our tracking page or directly on the carrier's website. A tracking number will be provided in your shipment confirmation email.

For any questions about our shipping policy or if you need assistance with your order, please contact our customer service:

Email: AJOUTE EMAIL CONTACT STORE A

We want you to be completely satisfied with your purchase. If you are not happy with your order, you may return it under the following conditions:

• Return Window: You have 30 days from the date of delivery to request a return.

• Eligibility: The item must be unused, unworn, and in its original packaging with tags attached.

• Proof of Purchase: A receipt or order confirmation is required to process the return.

• Non-Returnable Items: We do not accept returns on final sale items, gift cards, perishable goods, personalized/customized products, and hygiene-related items for safety reasons.

To initiate a return, please contact us at [ METE EMAIL CONTACT OU] with your order details.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund:

• If approved, your refund will be processed to your original payment method within 10 business days.

• If your refund is late or missing, please check with your bank or payment provider. If you still have issues, contact us at [ METE EMAIL CONTACT OU].

Exchanges

We currently do not offer direct exchanges. If you need a different item, please return the original item for a refund and place a new order.

Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately at [your email] with photos of the issue. We will arrange for a replacement or refund at no extra cost.

Return Shipping

• Customer Responsibility: Return shipping costs are the responsibility of the customer, unless the item is defective or incorrect.

• Tracking: We recommend using a trackable shipping service to ensure your return is received.

For any questions, please contact us at [ METE EMAIL CONTACT OU ].